Belfast Product Support | Product Support Executive


Job Description

Location: Belfast 

Salary :  £17,500 

In line with company growth we’re expanding our Product Support team immediately.  If you’re passionate about great customer support, with experience in a technology driven environment or supporting a SaaS product then this is the role for you.  

Founded 10 years ago, Arkk Solutions takes the risk out of regulatory, tax and financial reporting for global businesses. More than 800 companies with users around the world trust our SaaS platform to automate the processes behind their regulatory reporting and this role helps our customers get the most out of every log-in. 

With for:sight, our award winning platform, businesses can go beyond compliance, truly transforming their financial reporting to provide greater transparency but not without great product support. 

Challenges you’ll be working on: 

We’re constantly developing our product to meet regulatory, tax and financial reporting challenges faced by hundreds of companies world-wide.  This role will help us do just that by solving these challenges: 

  • This is a fantastic role providing tier 1 and 2 support to our customers who might be having user problems with our platform. 
  • You’ll become an expert in our numerous product modules and build up your first level technical skills through solving customer issues 
  • You’ll be responsible for ensuring a high level of support is provided over the phone, email and through screen sharing, working to meet SLAs and KPIs 
  • Full training will be provided on all our products, and experience in the Fintech market, although beneficial, is not necessary. 

We’re looking for someone who’s: 

Highly organised and driven with a passion for personal development and learning about new technologies.  Our employees have the freedom to get their roles done, but we expect great things in exchange.  This role is all about supporting our customers when they’re facing issues,  experience taking complex tech problems and breaking them down in a way every-day users can understand would be an advantage.  

The perfect person is: 

Looking to join a team of highly motivated, ambitious people who support each other to succeed.   At Arkk we’re proud of offering extensive personal development, this entry level role and will see you working with experts in their fields able to offer mentorship and guidance across a range of areas.  You’ll have an interest in technology and be keen to grow your own skills.