Celebrate winning together
Our customers know that winning together is the ethos that underpins working with ARKK, so one thing we always do is make time for celebrating success. That means frequent feedback sessions, free seminars and our famous parties that give us the opportunity to celebrate, connect and deepen our relationships beyond the work we do together.
And for our teams, whether it’s releasing a new product, winning an award or reaching our business goals for the quarter, we know it’s important to share success stories across all departments.
We're proud of who we are, where we've come from and where we're going.
Our customers know they can trust our transparent approach because we make them part of our conversation. Every member of the ARKK team learns and shares our company story, openly sharing feedback about our projects and realistic timelines for product launches.
Responsiveness at ARKK is not just about having the latest software and regulation requirements, it's about every way we can work with our customers to simplify and improve what they do.
Rapid responses to our customers are important. We infamously have a ‘three rings’ policy to make sure phone calls are always answered straight away!
Being aware of ourselves, our place in the industry and our customers' needs matters to us.
Our teams are empowered to educate themselves on all areas of our industry so we can perform to our best and we have frequent whiteboard sessions to share that knowledge across the business.
We pride ourselves on understanding and empathising with our customers' challenges so we can always stay one step ahead when it comes to delivering the best experience possible
Have a positive mindset
We ask our teams to show the best of themselves every day, but we also support them in having a go at something, even when it might seem difficult or out of reach.
Our employees believe in helping each other succeed through good times and bad, which keeps us all moving forward and winning together.