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Segpay case study

Segpay simplifies
regulatory reporting

Streamlined reporting across CESOP, CRD IV, DORA,
CBI and ECB Paystats, and many more.

Company size

Company size

200+ employees

Location

Headquarters

Florida, USA

Industry

Industry

Financial services

Use cases

Use cases with ARKK

CBI reporting, ECB Paystats, CESOP, CRD IV, DORA


Challenge

Segpay faced increasing complexity in regulatory reporting across multiple frameworks, including CBI reporting, ECB Paystats, CESOP, CRD IV, and DORA. Their finance team lacked in-house expertise to generate accurate, compliant reports in the required formats, creating risk of delays, errors, and penalties. 


Solution

ARKK provided Segpay with a structured regulatory reporting platform with automated validation checks, supporting accurate and consistent regulatory submissions. For CESOP reporting, Segpay leveraged ARKK’s Automation Platform to streamline the preparation and validation of cross-jurisdictional data. 


Outcome

With ARKK,Segpay delivered timely, accurate regulatory submissions without the need to add compliance or IT headcount. 

100%

compliant report submissions 

90%

reduction in manual compliance hours


Details

Segpay: Simplifying payments across global markets 

Segpay provides payment processing solutions for merchants worldwide, operating in a highly regulated environment that requires precise reporting across multiple jurisdictions and frameworks. 

Managing complex regulatory reporting 

As regulatory reporting requirements expanded across CBI, ECB Paystats, CESOP, CRD IV, and DORA, the volume, complexity, and validation requirements of regulatory data increased significantly. Managing multiple frameworks and evolving reporting standards required a more structured and scalable reporting approach. 

Expert support and automated validation 

ARKK provided expert knowledge & award-winning technology to Segpay, reducing errors and simplifying compliance. Elena Dodita, Head of Finance at Segpay, explained: 

“Once I understood how the validation works, it became clear how issues could be identified and resolved efficiently in the background.” 

For CESOP, the ARKK Automation Platform prepared and validated raw data across multiple jurisdictions, saving time and ensuring regulatory compliance. 

Optimised team operations 

Without external support, Segpay would have required additional IT and compliance staff to manage regulatory submissions. Now, the finance team can focus on analysis rather than data gathering. As Elena noted: 

“The biggest benefit is peace of mind, knowing the data we submit to regulators is correct. Beyond that, the time saved and frustration reduced are huge.” 

Future-ready compliance 

ARKK continues to provide updates aligned with regulatory changes, supporting Segpay’s compliance across all frameworks. Automated CESOP and streamlined regulatory reporting allow the team to focus on process improvements and data analysis rather than manual preparation.

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