ARKK subprocessors
We use third party subprocessors, such as cloud service providers and customer support software. We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
The following is a list of subprocessors we use for internal Data Processing activities whereby ARKK is the Controller.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Salesforce | Salesforce platform is ARKK’s Customer Relationship Management (CRM) solution, processing contracts, clients, prospects etc. for administration purposes. | Data residency is located within the UK. | Applicable to all products and services. |
| Guru | Guru host our SugarCRM, which is ARKK’s second Customer Relationship Management (CRM) solution, processing contracts, clients, prospects etc. for administration purposes. | Data residency is located within the UK. | Applicable to all products and services. |
| DocuSign | DocuSign is used as an eSignature solution for the electronic signing of agreements with clients & suppliers. | Data residency located in Amsterdam, Frankfurt & Paris. | Applicable to all products and services offered. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Hubspot | Email communication platform enabling ARKK to communicate with prospects, and clients by providing product updates, and relevant marketing information. | Data residency located in the United States of America. | Applicable to all products and services. |
The following list of subprocessors are used to provide the Automation Platform services to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange |
| Microsoft Azure | Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all SaaS products and services. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| MailJet |
MailJet integrates with ARKK’s Automation platform, which handles email communications to users such as outstanding activities, or registration email. |
Data residency located in Frankfurt (Germany) and Saint-Ghislain (Belgium) |
Applicable only to the Automation platform. |
The following list of subprocessors are used to provide Regulatory Platform (CRD IV, CRD V, AIFMD, Solvency II, Country by Country (BEPS) services to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Guru |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data residency is located within the UK. | Applicable to Desktop Adapter products, iXBRL/ESEF and Regulatory Platform. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Microsoft Azure | Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all SaaS products and services. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
The following list of subprocessors are used to provide iXBRL/ESEF tagging services (via cloud portal) to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Guru | Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data residency is located within the UK. | Applicable to Desktop Adapter products, iXBRL/ESEF and Regulatory Platform. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Microsoft Azure | Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all SaaS products and services. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| NextGen | NextGen (based in India) provides ARKK an outsourcing service for iXBRL, using ARKK’s iXBRL adapter in occasional instances when ARKK’s internal iXBRL team is over capacity. | Data residency located in Microsoft Azure (Republic of Ireland & Netherlands), and Delhi, India (accessed & processed by NextGen). | Applicable only to iXBRL tagging service with the written agreement of the customer. |
The following list of subprocessors are used to provide Desktop Adapter services (including iXBRL, COREP, AIFMD, CRD V) to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Guru |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data residency is located within the UK. | Applicable to Desktop Adapter products, iXBRL/ESEF and Regulatory Platform. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| SoftwareKey |
SoloServer is a third-party tool ARKK use to create and validate desktop licenses for our desktop software. ARKK’s desktop software/adapters installed on the customers local workstations, communicates with SoloServer to activate the licenses. | Data residency located in the United States of America. | Applicable only to Desktop version of ARKK’s software/adapters. |