ARKK subprocessors
We use third party subprocessors, such as cloud service providers and customer support software. We establish UK GDPR compliant data processing agreements with each subprocessor, extending Data Protection Act 2018 and UK GDPR safeguards everywhere personal data is processed.
The following is a list of subprocessors we use for internal Data Processing activities whereby ARKK is the Controller.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Salesforce | Salesforce platform is ARKK’s Customer Relationship Management (CRM) solution, processing contracts, clients, prospects etc. for administration purposes. | Data residency is located within the UK. | Applicable to all products and services. |
| Guru | Guru host our self managed SugarCRM, which is ARKK’s second Customer Relationship Management (CRM) solution, processing contracts, clients, prospects etc. for administration purposes. | Data residency is located within the UK. | Applicable to all products and services. |
| SugarCRM | SugarCRM 12 hosted by SugarCRM, which replaces Salesforce and self managed SugarCRM hosted on Guru. Will be ARKK’s one and only Customer Relationship Management solution. |
Data Residency within AWS EU West 2 region in London United Kingdom. |
Applicable to all products and services. |
| DocuSign | DocuSign is used as an eSignature solution for the electronic signing of agreements with clients & suppliers. | Data residency located in Amsterdam, Frankfurt & Paris. | Applicable to clients signing contracts with ARKK. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Hubspot | Email communication platform enabling ARKK to communicate with prospects, and clients by providing product updates, and relevant marketing information. | Data residency located in the United States of America. | Applicable to all prospects, clients and platform users. |
The following list of subprocessors are used to provide Automation services to our customers. ARKK acts as the Processor and the client is the Controller when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange |
| Microsoft Azure | Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all products and services. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| Atlassian - Jira |
The Development team use Jira for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing in the platform. Tickets related to the Automation platform are only made available to the group of Developers in Jira who work on Automation platform. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. In some Atlassian service and product features will still require that data be transferred to other countries to provide the service, including the US and Australia. Also, Atlassian personnel may need access to information stored in the EU from a non-EU country (e.g., US, Australia, or the Philippines) for technical and support related reasons. |
Applicable to all products and services. |
| Userpilot |
Allows ARKK to gather usage data from our platforms in order to construct guides, walk throughs, and notifications. Also provides valuable data to inform product decisions, e.g. adoption of new features, what areas of the platform are causing issues etc. |
Data residency Paris France. |
Applicable to Automation, Regulatory, iXBRL/ESEF platform. |
| MailJet |
MailJet integrates with ARKK’s Automation platform, which handles email communications to users such as outstanding activities, or registration email. |
Data residency located in Frankfurt (Germany) and Saint-Ghislain (Belgium) |
Applicable to all products and services. |
The following list of subprocessors are used to provide Regulatory Platform services to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Guru |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data residency is located within the UK. | Applicable to all products and services. |
| SugarCRM | SugarCRM 12 hosted by SugarCRM, which replaces Salesforce and self managed SugarCRM hosted on Guru. Will be ARKK’s one and only Customer Relationship Management solution. | Data Residency within AWS EU West 2 region in London United Kingdom | Applicable to all products and services. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Microsoft Azure | Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all products and services. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| Atlassian - Jira |
The Development team use Jira for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing in the platform. Tickets related to the Regulatory platform are only made available to the group of Developers in Jira who work on the Regulatory platform. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. In some Atlassian service and product features will still require that data be transferred to other countries to provide the service, including the US and Australia. Also, Atlassian personnel may need access to information stored in the EU from a non-EU country (e.g., US, Australia, or the Philippines) for technical and support related reasons. | Applicable to all products and services. |
| Userpilot |
Allows ARKK to gather usage data from our platforms in order to construct guides, walk throughs, and notifications. Also provides valuable data to inform product decisions, e.g. adoption of new features, what areas of the platform are causing issues etc. |
Data residency Paris, France. | Applicable to Automation, Regulatory, iXBRL/ESEF platform. |
| MailJet |
MailJet integrates with ARKK's Regulatory platform, which handles email communications to users such as outstanding activities, or registration email. |
Data residency located in Frankfurt (Germany) and Saint-Ghislain (Belgium) | Applicable to all products and services. |
The following list of subprocessors are used to provide iXBRL/ESEF tagging services (via cloud portal) to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Guru | Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data residency is located within the UK. | Applicable to all products and services. |
| SugarCRM | SugarCRM 12 hosted by SugarCRM, which replaces Salesforce and self managed SugarCRM hosted on Guru. Will be ARKK’s one and only Customer Relationship Management solution. | Data Residency within AWS EU West 2 region in London United Kingdom | Applicable to all products and services. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Microsoft Azure | Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all products and services. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| Atlassian - Jira |
The Development team use Jira for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing in the platform. Tickets related to the iXBRL/ESEF platform are only made available to the group of Developers in Jira who work on the iXBRL/ESEF platform. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. In some Atlassian service and product features will still require that data be transferred to other countries to provide the service, including the US and Australia. Also, Atlassian personnel may need access to information stored in the EU from a non-EU country (e.g., US, Australia, or the Philippines) for technical and support related reasons. | Applicable to all products and services. |
| Userpilot | Allows ARKK to gather usage data from our platforms in order to construct guides, walk throughs, and notifications. Also provides valuable data to inform product decisions, e.g. adoption of new features, what areas of the platform are causing issues etc. | Data residency Paris, France. | Applicable to Automation, Regulatory, iXBRL/ESEF platform. |
| MailJet | MailJet integrates with ARKK's iXBRL/ESEF platform, which handles email communications to users such as outstanding activities, or registration email. | Data residency located in Frankfurt (Germany) and Saint-Ghislain (Belgium) | Applicable to all products and services. |
| NextGen | NextGen (based in India) provides ARKK an outsourcing service for iXBRL, using ARKK’s iXBRL adapter in occasional instances when ARKK’s internal iXBRL team is over capacity. | Data residency located in Microsoft Azure (Republic of Ireland & Netherlands), and Delhi, India (accessed & processed by NextGen). | Applicable only to iXBRL tagging service with the written agreement of the customer. |
The following list of subprocessors are used to provide the Desktop Adapter to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data stored | Applicable ARKK services |
| Guru |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data residency is located within the UK. | Applicable to all products and services. |
| SugarCRM | SugarCRM 12 hosted by SugarCRM, which replaces Salesforce and self managed SugarCRM hosted on Guru. Will be ARKK’s one and only Customer Relationship Management solution. | Data Residency within AWS EU West 2 region in London United Kingdom | Applicable to all products and services. |
| Microsoft Office 365 | Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Freshworks | Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, European Union. | Applicable to all products and services. |
| Atlassian - Jira |
The Development team use Jira for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing in the platform. Tickets related to the Desktop Adapter are only made available to the group of Developers in Jira who work on the Desktop Adapter. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. In some Atlassian service and product features will still require that data be transferred to other countries to provide the service, including the US and Australia. Also, Atlassian personnel may need access to information stored in the EU from a non-EU country (e.g., US, Australia, or the Philippines) for technical and support related reasons. | Applicable to all products and services. |
| MailJet | MailJet integrates with ARKK's Desktop Adapter Platform, which handles email communications to users such as outstanding activities, or registration email. | Data residency located in Frankfurt (Germany) and Saint-Ghislain (Belgium) | Applicable to all products and services. |
| SoftwareKey |
SoloServer is a third-party tool ARKK use to create and validate desktop licenses for our desktop software. ARKK’s desktop software/adapters installed on the customers local workstations, communicates with SoloServer to activate the licenses. | Data residency located in the United States of America. | Applicable only to Desktop Adapter. |