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ARKK subprocessors

We use third party subprocessors, such as cloud service providers and customer support software. We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.

The following is a list of personal data subprocessors we use.

Sub-processor

Description

Location of data stored

Applicable ARKK Services

Salesforce

Salesforce platform is ARKK’s Customer Relationship Management (CRM) solution, processing contracts, clients, prospects etc. for administration purposes.

Data residency is located within the UK.

Applicable to all products and services.

Redk

Redk’s SugarCRM is ARKK’s second Customer Relationship Management (CRM) solution, processing contracts, clients, prospects etc. for administration purposes.

Data residency is located within the Republic of Ireland.

Applicable to all products and services.

DocuSign

DocuSign is used as an eSignature solution for the electronic signing of agreements with clients & suppliers.

Data residency located in Amsterdam, Frankfurt & Paris.

 

Applicable to all products and services offered.

Microsoft Office 365

Microsoft Office 365 suite including email Exchange, SharePoint etc.

Data residency located in European Union.

Applicable to email exchange & administrative document storage in SharePoint.

Microsoft Azure

Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers.

Data residency located in Republic of Ireland and Netherlands.

Applicable to all products and services.

HubSpot

Email communication platform enabling Arkk to communicate with prospects, and clients by providing product updates, and relevant marketing information.

Data residency located in the United States of America.

Applicable to all products and services.

Freshworks

Freshwork’s Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires.

Data residency located in Frankfurt, European Union.

Applicable to all products and services.

NextGen

NextGen (based in India) provides ARKK an outsourcing service for iXBRL, using ARKK’s iXBRL adapter in occasional instances when ARKK’s internal iXBRL team is over capacity.

Data residency located in Microsoft Azure (Republic of Ireland & Netherlands), and Delhi, India (accessed & processed by NextGen).

Applicable only to iXBRL tagging service with the written agreement of the customer.